Pre–Chinese New Year slots may be limited. More class availability will be opened progressively after Chinese New Year.Pre–Chinese New Year slots may be limited. More class availability will be opened progressively after Chinese New Year.Pre–Chinese New Year slots may be limited. More class availability will be opened progressively after Chinese New Year.Pre–Chinese New Year slots may be limited. More class availability will be opened progressively after Chinese New Year.

Cancellations & Refunds Policy

Cancellation Rules

  • Advance Notice: You may cancel your booking up to 6 hours before the scheduled start time for a full refund (issued as credit).
  • Late Cancellation: Cancellations made within 6 hours of the lesson start time are non-refundable.
  • Coach Cancellation: If a coach cancels the session at any time, you will receive a 100% refund or credit.

Refund Processing

Refunds are primarily issued as Splash Nest Credits, which can be used for future bookings. Monetary refunds to original payment methods are processed on a case-by-case basis and may take 5-7 business days.

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